Businesses account a lot of many countries’ gross domestic product, many small businesses in these countries uses a hodgepodge of two and one line phones while others use mobile phones to communicate with their customers. All businesses are after profit maximization and they will try everything possible to minimize expenditures and they will therefore prefer to use cheaper telephone systems in business operations. Businesses which want to maximize profit, either small or big must should buy telephone systems because they are affordable, business can purchase them, lease them from telephone operators or choose to be paying subscription fees. Most business have adopted using telephone systems for communication, there are various reasons why small businesses as well as big ones choose to use telephone systems in their business operations. The following are importance of using telephone systems in business.
A a telephone system allows sharing of phone lines. In non-telephone system situations, for one employee to have access to a specific telephone line, then that line need to be terminated on that employee’s phone. Telephone systems are the best solution for those businesses that want each employee to have a telephone number that is different from the other one, what the business needs in order to achieve that is a phone line and jack installed for every employee that the company want to have a separate number from others. Employees from a company that has a telephone system are able to share phone lines since the telephone system offers access to each line and telephone set and assigns a different extension for every employee in the entire organization.
Telephones systems have fixtures that allow auto attendant. When you call a certain business number and hears a set of recorded instruction directing you to enter a certain extension or requesting you to dial by name then you should know that is a form of auto attendant that most businesses are applying. Auto attendants are very effective replacement of receptionists in many businesses, they help to save costs of employing receptionists and therefore increasing the business’ profit margin.
A telephone system allows transfer calls. Most successful business are ones that try to create professional pictures in the minds of their customers and prospects, for that reason, businesses should make sure that they appear professional by using a telephone system to communicate with their customers as well as their prospects. When calling clients or receiving an incoming call from a client or a prospect, there should be a professional background and not noises all over; a telephone system allows the transfer of calls such that only an employee who is in a suitable position will answer or call a client.